Return & Cancellation Policy

Last updated: November 23, 2024

We value your business and aim to deliver the highest quality wholesale flowers. Due to the perishable nature of floral products and the time-sensitive logistics involved, please review our return and cancellation policy carefully before placing an order.

Returns

All sales are considered final once shipped. However, if you receive flowers that are damaged, incorrect, or in poor condition, we will work with you to resolve the issue. Please report any problems within 24 hours of delivery with clear photos of the product and packaging.

Valid issues may be eligible for one of the following:

• Partial or full store credit
• A replacement order (subject to availability)
• Refund (in rare approved cases)

Non-Returnable Items

The following items are non-returnable:

• Fresh cut flowers
• Custom or special farm orders
• Items left unattended after delivery
• Orders delayed due to incorrect shipping information provided by the customer

Cancellations

Orders may be canceled if notice is given at least 48 hours prior to the scheduled shipping date. Cancellations made after this window may not be eligible for a refund due to the processing and harvesting timeline.

To request a cancellation, contact us by phone at or email with your order number and reason for cancellation.

Incorrect or Incomplete Address

We are not responsible for delays or losses due to incorrect or incomplete addresses provided at checkout. Please double-check all shipping details before placing your order.

Contact Us

For questions about your return, credit, or order status, please contact our customer service team at or call .